A: Every company that deals in precious metals is required to comply with the Anti-Money Laundering policies of the US Government (AML) and we are no exception. Any purchase of $10,000 or more that is paid for in a non-audited cash form as defined by the government (money order, cashier check, etc) must be reported to the government via IRS Form 8300. For this reason, Kzoo Precious Metals Inc does not accept payment for orders of $10,000 or more (or a combined set of orders within a 24-hour period that equals $10,000+) by the above mentioned payment types. Forms of payments from banking institutions such as bank wires/ach, credit cards, personal checks, etc have already been screened by an AML program at the bank level, so those are exempt from reporting by the precious metals dealer. This is why we will only accept those forms of payments for the larger orders.

A: Every shipment from Kzoo Precious Metals Inc is fully insured for its retail value, and we guarantee delivery to your residence or business. In the event of a loss, please contact our office and we will work diligently and promptly on the insurance claim. Please note for any parcel, insurance does not cover theft from your porch, mailbox, etc nor does it cover the item being delivered to the wrong address. If security is a concern to you, we strongly encourage you to request UPS, FedEx, etc to hold your package at their facility or partner location for you to pick up.

We accept all major credit cards, debit cards, and PayPal. To provide transparent pricing, our product prices already include the approximately 4% payment processing fee charged by our payment providers, so there are no additional checkout fees.

A: We ship Monday-Friday from 10:00am-5:00pm under the “FIFO” method (first order in, first order out). Shipping time will solely be determined by the amount of orders that are queued  to ship ahead of yours. In the event that you purchased an item that was a part of a pre-sale, those items start to ship within 24 working hours of being received and processed by our team. Overall, our goal is to have your items ship within 3 working days of your payment clearing.